The Microsoft Cloud Partner Program had a Goldilocks problem with their content. Every page on the site was either filled with too much information or not enough. There was nowhere for Partners to turn when they had very specific needs and couldn’t quickly find the info they were seeking on the site. The team determined a ChatBot would help alleviate this. But how do you transform the user experience with accurate, bite-sized information?

WHAT I DID

• Research every offering’s FAQ pages and other relevant info available.

• Develop content management system that met the unique standards set out for each sprint.

• Initiate approach with Dev and Engineering teams to ensure process efficiencies.

• Convert pre-existing content into an edited format that was appropriate for audience situation.

• Collaborate with UX design team to match content goals per sprint.

• Success was based on a number of QnAs delivered (1500+) and real time user success/failure feedback.

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